Privacy Policy

1. Information We Collect

We collect only the information necessary to operate the Platform effectively.

1.1 Information You Provide

• Name
• Phone number
• Email address
• Account login details
• Order and pickup information
• Communications with support

1.2 Information Collected Automatically

• Location data (to show nearby outlets and offers)
• Device information (device type, operating system)
• App usage data (features used, actions taken)
• Order history and transaction references

Location access is requested only with your permission and is used to enable nearby discovery and improve the pickup experience. You may disable location access at any time through your device settings.

Camera access is used by merchant accounts to scan customer order-pickup QR codes for pickup verification. The camera feed is processed entirely on-device to decode the QR code; no images or video are recorded, stored, or transmitted. Camera permission can be revoked at any time through your device settings, which will disable the QR scan feature for merchant users.

Photo library access may be requested when you choose to set or update a profile picture. Only the image you select is uploaded to KYKA's servers to display your avatar. We do not scan or access any other photos. You may deny this permission and use the app without a profile picture.

2. Payments & Payment Information

All payments on KYKA are processed through Razorpay, a third-party payment service provider.

Important payment clarifications:

• KYKA does not store your card details, UPI PINs, bank account information, or wallet credentials
• Sensitive payment data is handled directly by Razorpay

KYKA only receives:

• Payment status (success / failed)
• Transaction reference ID
• Amount paid
• Timestamp of transaction

Razorpay processes your payment information in accordance with its own Privacy Policy and security standards. KYKA is not responsible for the independent data practices of Razorpay.

3. How We Use Your Information

We use your information to:

• Create and manage your KYKA account
• Process orders and confirm payments
• Show relevant offers based on location
• Send order updates and important notifications
• Provide customer support
• Improve platform functionality and performance
• Prevent fraud, misuse, or unauthorized access

4. Legal Basis for Processing

We process personal data in accordance with applicable data protection laws, based on:

• Your consent
• Performance of a contract (using KYKA services)
• Legal obligations
• For reasonable and lawful purposes necessary to operate, secure, and improve the Platform

5. Data Sharing

We share limited data only when necessary.

5.1 Partner Food Outlets

Partners receive only:

• Order confirmation details
• Pickup-related information

They do not receive payment details.

5.2 Payment Service Provider

Payment-related data is shared with Razorpay, solely to process transactions securely.

5.3 Service Providers

We may work with trusted providers for:

• Cloud hosting
• App analytics
• Security and fraud prevention

All providers are contractually required to protect your data.

5.4 Legal & Regulatory Disclosure

We may disclose information if required by law, court order, or government authority.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Meet legal, accounting, and tax requirements
• Resolve disputes
• Enforce platform agreements

Payment transaction references are retained as required under applicable financial regulations.

If you delete your account, we will delete or anonymize your personal data, except where retention is required by applicable law or for legitimate business purposes such as fraud prevention or dispute resolution.

7. Your Rights

You may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent where applicable
• Object to certain processing activities
• Nominate another person to exercise your rights in the event of incapacity or death (where applicable under law)
• Lodge a grievance regarding your personal data processing

You may also withdraw your consent for data processing at any time, subject to legal or contractual limitations.

Requests can be made through KYKA support inside the app. We may verify your identity before processing certain requests to protect your personal data.

8. Data Security

Your privacy and security matter to us. KYKA takes reasonable and appropriate technical and organizational measures to protect your personal data and keep it secure.

While no system can be completely secure, we continuously work to safeguard your information and reduce potential risks associated with online data transmission and storage.

In the event of a data breach affecting personal data, KYKA will take reasonable steps to investigate, mitigate impact, and notify affected users and authorities where required by applicable law.

9. Children's Privacy

KYKA is intended only for users 18 years and above. We do not knowingly collect data from minors.

10. Third-Party Services

KYKA uses trusted third-party services to operate, maintain, and improve the Platform. These may include:

• Payment processing services (such as Razorpay) to securely process transactions
• Authentication and verification services for login, OTP, and account security
• Notification services for push notifications, emails, and SMS alerts
• Mapping and location services (such as Google Maps APIs) to show nearby outlets and pickup locations
• Cloud hosting and backend infrastructure services to store and process application data
• Analytics and performance monitoring tools to understand app usage and improve features
• Content moderation and administrative tools for platform management and safety

Each third-party service operates under its own privacy policy. KYKA does not control and is not responsible for the independent privacy practices of these third parties.

11. International Data Processing

Your data may be processed or stored on servers located outside your country of residence. We ensure reasonable safeguards are in place for such transfers. This may occur due to the use of cloud infrastructure and third-party service providers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, the "Last updated" date will be revised. Continued use of KYKA means acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or your data, please contact KYKA support through the app.

14. Grievance Redressal

If you have concerns regarding your personal data or its processing, you may contact us at:

Email: info@kyka.in

We aim to respond within 30 days.